In my career in the AV Industry, one of the things that has been a tough pill to swallow time and time again has been the amount of turnover that I’ve seen with customers. It often felt like one day we were celebrating a new customer win, only to have one little issue with a project or service agreement go badly and off they ran to the next integrator. Sometimes, we would see the customers come back a few years later as they moved through several integrators and none were able to meet their demands.
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