Herman Blog

Customer Centricity: The Value of Service First in Building Life Long Customers

Written 2016-11-30 by Chris Bianchet

In my career in the AV Industry, one of the things that has been a tough pill to swallow time and time again has been the amount of turnover that I’ve seen with customers. It often felt like one day we were celebrating a new customer win, only to have one little issue with a project or service agreement go badly and off they ran to the next integrator. Sometimes, we would see the customers come back a few years later as they moved through several integrators and none were able to meet their demands.

Continue reading