Herman Blog

A Quandary for the AV Engineering Manager:  Remote or On-Site Support, Send Them or Not…

Written 2016-04-06 by Mike Hutcherson

When estimating a project that includes AV system programming, I am often asked my opinion on on-site support verses remote support.  As an integrator, both solutions pose positive and negative effects on both the project and the business.  The first and foremost question to ask:  “What is the end users expectation?”  This answer could eliminate the need for any debate and make the decision clear.  However, most end users do not have an “expectation” when it comes to how their system is commissioned, as long as it works and is completed by the date promised.  So let’s look at the driving factors to make such a decision.

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Best Practices for Working with AV Subcontractors from a Technician in the Field

Written 2016-01-29 by Scott Straw

Every month I write a blog from the perspective of an owner of an AV company. This month, however, we thought it would be great to hear from one of our leaders in the field, Scott Straw and his perspective of how working with a AV subcontractors can be.

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Validating Outsourcing With a Data Driven Approach

Written 2015-10-22 by Chris Bianchet

Here’s a sobering statistic: Did you know that it has been estimated that the costs incurred due to the turnover of one employee are somewhere between 16 percent (low paying jobs) to 213 percent (for highly educated or specialized jobs) of their annual salary? While the disparity is great, the underlying meaning here is that businesses cannot ignore or underestimate the high costs involved in losing any staff members.

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Should Sales Pros Be Quoting Solutions?

Written 2014-05-20 by Chris Bianchet

One thing is for sure in the age of the Internet: People want things fast.

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Why AV Integrators Need Installation Standards

Written 2014-02-11 by D Wolf

Over the past decade as technology has continued to become more simplified, the role of the integrator has in many ways become more complex.

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