Herman Blog

How to Get the Most out of AV Labor Subcontractors

Written 2018-02-01 by Chris Bianchet

Perhaps one of the most difficult things about being a subcontractor in the AV Industry is the way we are most commonly engaged. Let me paint a picture.

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Making Silk Purses Out of a SOW'S EAR

Written 2017-04-21 by Scott Straw

There are a lot of strange sayings that have been around for hundreds of years and the one involving the intertwining of Porcine Animal Husbandry with Handbag Design is one of the strangest: “You can’t make a silk purse from a sow’s ear.”  Of course, leave it to the brainiacs at MIT to prove this idiom false (https://libraries.mit.edu/archives/exhibits/purse/).  I ran across this phrase recently and immediately saw the acronym: Scope of Work Statement & Equipment, Accessories, and Resources.  Obviously, I have a very disturbed and demented mind, but I was also aided by the nightmares of a recent system I was asked to integrate.  It dragged on and on and every visit diminished the profit margin.

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Go Fever

Written 2017-02-08 by David Harris

So, Friday, January 27th, was the 50th anniversary of the Apollo 1 tragedy that claimed the lives of astronauts Virgil 'Gus' Grissom, Ed White, and Roger Chaffee. I’ve always been fascinated by the ‘Space Race’ era, but reading the Ars Technica article, I found parallels between the culture of NASA at the time and the AV business…

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Customer Centricity: The Value of Service First in Building Life Long Customers

Written 2016-11-30 by Chris Bianchet

In my career in the AV Industry, one of the things that has been a tough pill to swallow time and time again has been the amount of turnover that I’ve seen with customers. It often felt like one day we were celebrating a new customer win, only to have one little issue with a project or service agreement go badly and off they ran to the next integrator. Sometimes, we would see the customers come back a few years later as they moved through several integrators and none were able to meet their demands.

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