Herman Blog

A Quandary for the AV Engineering Manager:  Remote or On-Site Support, Send Them or Not…

Written 2016-04-06 by Mike Hutcherson

When estimating a project that includes AV system programming, I am often asked my opinion on on-site support verses remote support.  As an integrator, both solutions pose positive and negative effects on both the project and the business.  The first and foremost question to ask:  “What is the end users expectation?”  This answer could eliminate the need for any debate and make the decision clear.  However, most end users do not have an “expectation” when it comes to how their system is commissioned, as long as it works and is completed by the date promised.  So let’s look at the driving factors to make such a decision.

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